Chapter 1: Business Driven Technology
INFORMATION
TECHNOLOGY’S IMPACT ON BUSINESS OPERATION
Department
|
Percentage
|
Customer Service
|
60%
|
Finance
|
90%
|
Sales and marketing
|
44%
|
IT operations
|
56%
|
Operation management
|
25%
|
Human resource
|
12%
|
Security
|
17%
|
INFORMATION
TECHNOLOGY BASICS
What is Information Technology?
-Information Technology (IT)is a field that concerned with the use of technology in managing and processing information.
- In formation technology (IT) is an important enabler of business success and innovation.
Management Information System (MIS)
-Management Information system is general name for the business function and academic discipline covering the application of people, technologies, and procedures to solves business problems.
-It is important to understand what is Data, Information, and business intelligence, IT resource, IT cultures
Data- raw facts that describe the characteristic of an event
Information- data converted into a meaningful and useful context.
Business Intelligence- applications and technologies that are used to support decision making effort.
IT Resources
Divide by three :
-People
-Information
-Information technology
INFORMATION CULTURES
Information functional cultures:
-Workers use the information as a way to influence or power over others .
-For example,manager in import department refuses to share information at export department
Information sharing culture :
-Workers trust each other even different departments they just think about their performance and target company .
Information inquiring culture :
-All departments worker find the information to better understand for the future and target company .
Information discovery culture :
-All departments worker are open to find new ideas about problem and changes .
-Find a way to create competitive advantages .
Divide by three :
-People
-Information
-Information technology
INFORMATION CULTURES
Information functional cultures:
-Workers use the information as a way to influence or power over others .
-For example,manager in import department refuses to share information at export department
Information sharing culture :
-Workers trust each other even different departments they just think about their performance and target company .
Information inquiring culture :
-All departments worker find the information to better understand for the future and target company .
Information discovery culture :
-All departments worker are open to find new ideas about problem and changes .
-Find a way to create competitive advantages .
